Suite CRM

ONQU leverages SuiteCRM internally for our CRM needs. We also offer SuiteCRM as a cost-effective solution for our customers, customising it to meet their specific requirements.

Project Deliverables

Before contemplating installing a new CRM an organisation must first define the scope of the project and capture the data terminology that will be used in the new CRM system.

In terms of the delivery function, ONQU has a proven delivery methodology that covers the following:

  • Discovery Workshops (stakeholders)
  • Data Model Build
  • Plugin Selection – HR, Payroll, Supply Chain, API, Marketing Automation, Outlook Integration
  • Business Unit CRM Configuration and /or Development
  • Automate Test Cycles and Routines
  • Business Unit Functional Testing and User On-Boarding
  • Sign off – Go Live
  • Next Business Unit – Repeat
  • Measure against success metrics
  • Ongoing Development and User Support

In combination with the delivery phase is the Production Clone and copy of the pre-production environment that is scaled by resources as more users join the system.

Financial Benefits

Because Suite CRM is open source it does not follow the traditional and more expensive per-user model that other CRM solutions use which can be very costly as an organisation grows.

Suite CRM is implemented on a resource model basis which allows the system to grow by adding extra system power to maintain performance rather than cost per user.

The system is pre-configured with editable fields that admin users can change without the need for developers and this means that implementation times are greatly reduced.

This approach significantly improves the Return On Investment (ROI) figures when comparing financial benefits with expensive pay-per-user SAAS CRM. Added to this is that organisations can request much lower levels of configuration change and specific functionality to meet individual business requirements.

Finally, there is a whole ecosystem of extra pre-built functionality such as connectors, API points, plug-ins and adapters all certified and ready to be used, significantly reducing development times and testing.

Summary

SuiteCRM is a proven enterprise-class CRM software package that delivers comparable functionality to the leading SAAS CRM providers, without the overhead and cost. With the ability to deliver a fully functioning solution in weeks and a proven implementation methodology, ONQU is your partner of choice.

Whether you need a discovery workshop, development or implementation skills ONQU has the services and ongoing support services you need for SuiteCRM.

Get in touch

Please contatct ONQU Support for a free, no obligation assessment.